Contact Us To Schedule an Appointment
  Mon-Thurs 10:00am - 4:00pm


  There are no words to express how appreciative I am of Carrie's assistance. I found myself in a very frustrating, confusing, and unfair insurance debacle through no fault of my own. Carrie not only took time to explain things to me clearly and act as a liaison between multiple parties, but she showed me through word and action that she truly personally cared. This meant the most to me, as the parties actually at fault have shown complete indifference at best. Although Carrie is not to blame for my situation and cannot "fix" it for me, she has done everything else she could to guide me through my options and expedite a final outcome. It's comforting to know there are still genuinely kind and helpful people out there.  

Jenna N.

  I am working on my retirement plans… as you know this includes a lot of issues including health care. Carrie Wood was recommended to me by the Wealth Management company I am working with. In a session on our retirement planning with Carrie and my wife, we asked Carrie a question about health care for my wife’s 86-year-old mother. With all 4 of my wife’s siblings in town for just a couple of days, we needed to speak to someone knowledgeable quickly. Carrie obliged us with a late Friday afternoon Zoom meeting including all of the siblings and me.

In short… Carrie was amazing. Her knowledge of the various plans was impressive, but even more impressive was Carrie’s patience, customer service skills, and kind heart. Carrie guided us through the discussion, and we ended up in a great spot… with coverage for mom.

In my position, I’ve dealt with many “vendors” in my career. Carrie is a partner. There is a huge difference. Just wanted to share this great experience with you.  

Joe B.

  This is the second year I have worked with Carrie to guide me through the Medicare process and I want to let you know to know how impressed I have been with her. She is so knowledgeable, patient, thorough, and goes above and beyond to assist whatever is needed.
Last year was overwhelming for me to navigate the Medicare process. When I first met with Carrie she immediately put my worries at ease and thoroughly assisted finding the best insurance plan for my needs.
I will be referring anyone I know to Carrie and your agency who is looking for medical insurance or starting the Medicare process.  

Deb D.

  A fellow baby boomer here that had NO clue where to start when I reached the magic 65! Made an appointment with Diane Pusateri, and got all the facts in everyday English from her. The legalese of the printed info would confuse a law student! She gives the FACTS, explains your options, and lets you know any costs. I have advised friends to contact Diane and they've been very happy. Diane always has her client's best interests in mind.  

Mary U.

  Working with Carrie Wood & Jane Ahrens has been a godsend for our health insurance needs at InsuranceTrak Services. We specialize in the P&C side of the insurance business, so don't handle health, dental, etc. It's a very complex market with a lot of moving parts (especially for businesses), so having people like Carrie & Jane to help us navigate these murky waters is extremely helpful. They bend over backwards to help us understand plans and coverage. I would highly recommend them whether you need group medical insurance, individual medical insurance, medicare, etc. Thank you!  

Craig B.

  Carrie was wonderful. She walked us through the complicated world of Medicare. Explained in detail everything. Helped us through it all and even when we were about to push the button on one plan and things happened that changed it, she was the best at trying and succeeding to find us the right plan for our needs. Thank You so very much for all the hard work."  

Deborah and Daniel K.

  I am the Treasurer for the Village of Avon, and Ahrens Benefits Company is our broker. Carrie's exceptional customer service, knowledge and expertise are reasons why I have worked with her for many years. Carrie is also the key person for our retirees by helping them navigate their health insurance options. I can't say enough about Carrie & recommend Ahrens Benefits Company as a trusted advisor. 

Christine Q.

  I have worked with Jane Ahrens twice, seeking options for health insurance for myself, and then for my son. In each instance, she immediately made time for me the same business day, informing me of near-term deadlines, enabling the best coverage options very quickly. Before working with Jane, I really never understood what was offered to me, for my medical plan options. She explained things so that it is very easy to choose the best plan to meet our needs, at the lowest cost possible. Thanks, Jane! 

Norm B.

 Jane has been the “go-to” person for my couple’s group for several years regarding Medicare plans yearly enrollment. I invite her to make a presentation to the group each year, early in the sign-up period. She is thorough and concise, presenting the typically complex information in an understandable yet factual way. She points out the key differences among plans and empowers the individuals to make the choice best for them. She assists in completing registrations and then is available for solving problems during registration or throughout the year. Knowledgeable yet understandable and always available. I wholeheartedly recommend using Jane’s services.  

Dave T.

 Diane was a pleasure to work with. She is very knowledgeable about the plans available and the plan's best suited for our needs. We are looking forward to continuing our working relationship with her. Thanks Diane.  

Penny S.

 All the options out there make choosing health care coverage overwhelming! Jane listened to my needs and came back with some plans that met my needs. Choosing from five plans was easy! Jane is great to work with and so knowledgeable! I recommend her to anyone looking for health insurance!  

Laurie Enos, Penfield, NY

 I was in the most horrible situation that you can imagine. Having lost my husband David within days of myself undergoing a life-saving heart transplant, I was faced with the dilemma of my Cobra insurance benefits eventually running out and not being insured.
I looked all over the country on my own and was unable to find a company to insure me. That's where Ahrens Benefits Company came in. Jane was quickly on the problem and soon found me the coverage I so desperately would need. I am deeply grateful to Jane for her hard work and the sensitivity she showed and continues to show towards me and my children's needs.  

Ginger Zimmerman, Ginger’s Heart International, Pittsford, NY

 I'm a partner at the Angelo Planning Group, LLC, a financial planning firm located in Rochester NY. Since I met Jane Ahrens in 2010, I've come to value her professional expertise as a benefits consultant, as well as her friendship.
I've worked with Jane on my personal health insurance needs. She is a very knowledgeable resource in an ever-changing, complicated environment. I've also referred her to my firm, where she has also provided, what I consider to be, an "over and above" level of service. All of the advisors and staff that utilize Jane's service have spoken very highly of her. She makes the time to treat every individual with priority. I believe she's saved the firm money, time and anxiety.
In my line of work as a trusted advisor, my clients often rely on me to refer them to capable resources in fields relating to their overall financial well-being. I accept this responsibility with a great deal of pride. I do not refer clients unless I have the utmost respect for the personal and professional level of service that I expect my clients to receive. I don't hesitate to recommend Jane Ahrens to friends, family and clients."  

Joe Palma, Partner, Angelo Planning Group, LLC

Office Locations

Find a Rochester NY Location Near You


East Side Location:

70 Linden Oaks Dr. Ste. 300
Rochester, NY 14625



West Side Location:

2800 Dewey Avenue
Rochester, NY 14616



During the Medicare Annual Enrollment Period
of October 15th – December 7th, we have two additional locations:
By Appointmen Only


Coming Soon


Churchville Location:

By Appointment Only

42 S. Main St. Suite F
Churchville, NY 14428